Terms and conditions

By using this Website and placing orders through it, the User undertakes to:

1. Use this Website only to make legally valid inquiries and orders.

2. Do not place any false or fraudulent orders.

3. Provide us with your email address, postal address and/or other contact details in a true and accurate manner. The User will not be able to place an order if he/she does not provide all the required information. The User hereby accepts that this information may be used to contact him/her if necessary.

4. By placing an order on this Website, the User declares that he/she is over 18 years of age and is legally entitled to enter into contracts.

5. Do not use, introduce, store or disseminate through the website defamatory, obscene, injurious, xenophobic and/or any content that violates public order.

6. Do not disclose your password to access the website and keep it safe to prevent unauthorized third parties from accessing your account.

1. The use of the Online Store may not be 100% secure, so there is a possibility that
information sent/received is intercepted by unauthorized parties, and this cannot be attributed to STOC CASA.

2. The photographs presented on the website are merely illustrative. Some slight variations in the colours and textures presented are possible and expected, so before placing an order, it is recommended that you consult the product in detail for information about its characteristics.

3. The User is obliged to update the information provided to STOC CASA whenever it is necessary.
undergo any changes. STOC CASA hereby declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficiency of the data communicated by the User.

4. The User is expressly responsible for any false or inaccurate statements made, and for any damages caused to STOC CASA or third parties, with the information provided.

1. The User will place his/her order online at www.stoccasa.com .

2. No contract regarding the products available on the website is established between STOC CASA and the User without the order having first been accepted by STOC CASA.

3. When the User has finished shopping, all the products he/she wishes to purchase will be added to his/her shopping cart. The price of the products may be increased by
delivery costs, which will be added to the final price. You will then confirm the total amount of the purchase and make the payment by pressing the “ Pay Order ” button. You will then receive an email at the email address previously indicated, confirming that your order has been received by STOC CASA ( Order Receipt Confirmation ).
Please note that this does not mean that your order has been accepted. The order constitutes only a purchase proposal. Any order will be subject to its acceptance by STOC CASA, which will always be confirmed by sending an email communicating the dispatch of the products ( Dispatch Confirmation ). The purchase and sale contract between STOC CASA and the User will only be formalized with the communication of the Dispatch Confirmation.

4. The Contract shall only concern the products mentioned in the Shipping Confirmation. STOC CASA shall not be obliged to supply any other product that may be included in the order until the shipment of the same has been the subject of another Shipping Confirmation.

5. All orders for products are subject to availability. In the event of any difficulties in supplying products, or if a product is out of stock, we will inform you immediately of the unavailability and reserve the right to provide you with information about replacement products of equal or better quality which you may order. If you choose not to order replacement products, we will refund any amount paid by you in respect of the missing products within the period
maximum of 30 days from the date of knowledge of such unavailability.

Personal data processing and privacy policy

1. We inform you that the processing of personal data collected on the website www.stoccasa.com is the responsibility of STOC CASA. Personal data is processed electronically and is intended for the sending of orders corresponding to your order, administrative support and statistical purposes.

2. The Personal Data that the user provides us will be used to identify him/her as a user of the Online Store and give him/her access to its different features, products and services.
available.

3. STOC CASA undertakes to respect the confidentiality of the User's Personal Data and to guarantee the exercise of the respective rights.

4. The User is guaranteed the right to access, rectify, change or delete his/her personal data. You can access and modify your data at any time, in your personal area, after registering on the website.

5. If the User is a subscriber to our Newsletter, he/she may cancel his/her subscription at any time by sending an email to marketing@stoccasa.com , expressing this intention.

6. The personal data collected may be communicated to third parties of recognized suitability that provide us with support services, namely financial institutions, entities that combat fraud, providers of technological, logistics or transport and delivery services, to the extent strictly necessary to achieve their objectives.

7. The User authorizes STOC CASA to automatically process the personal data provided, in particular through the use of cookies.

8. Although STOC CASA collects and processes data securely and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that collecting data on an open network allows the circulation of personal data without
security conditions, running the risk of being seen and used by unauthorized third parties. STOC CASA cannot therefore be held liable for any damages resulting from a denial of service attack, viruses or any other harmful or damaging material, computer or technological, that may affect the computer, IT equipment, data or materials of the
User, following the use of this Website or the download of the content of the same or of those Websites to which this Website redirects.

1. STOC CASA reserves the right, at any time, to withdraw any products appearing on the website, or to change or eliminate any materials or content. Notwithstanding its efforts to,
in principle, process all orders, exceptional circumstances may arise that lead it to refuse to process and accept an order even after an Order Receipt Confirmation has been sent, which STOC CASA reserves the right to do, at its sole discretion, at any time.

2. STOC CASA shall not be liable to the User or any third party for the withdrawal of any product appearing on the website, or for the alteration or elimination of any materials or content.
nor for the refusal to complete the processing or to accept any order that has been the subject of the sending of an Order Receipt Confirmation.
3. STOC CASA reserves the right to refuse any order, namely, for the following reasons:
3.1. The product is no longer available in stock;

3.2. The billing or delivery information provided by the User is not correct or cannot be verified;

3.3. Payment was not received within a maximum period of 5 working days after acceptance of the order;
3.4. Error in price quotation;

3.5. Impossibility of delivery to the address provided.

1. The price of products available online is always indicated in euros, with VAT included at the legal rate in force.
2. Although STOC CASA seeks to ensure that all prices indicated on the website are correct, some errors may occur. If STOC CASA finds that the price of a product shown on a website is incorrect,
If the order is incorrect, the User will be informed as soon as possible, giving the User the choice between reconfirming the order at the correct price or cancelling it.

3. If it is impossible to contact the User, the order will be deemed cancelled and the User will be fully refunded the price of the products, if they have already been paid for.

4. STOC CASA shall not be obliged to supply any product at an incorrect price (if lower), even if a Shipping Confirmation has already been issued, if the error is obvious, unequivocal and should have been identified by the -+User in reasonable circumstances.

5. Prices are subject to change at any time, but, except as stated above, such change will not affect orders for which a Shipping Confirmation has already been issued.

6. The prices charged on the website are independent of the prices charged in the store, without prejudice to the fact that they are usually the same. However, there may be variations with the physical stores.

Payment Methods

1. The User will find several payment options available in their shopping cart, and can choose the most suitable one from the following:

1.1. PAYPAL;

1.2. VISA or MASTERCARD card;

1 .3. MB Reference;

1.4. MB WAY

1.5. PAY SHOP

2. STOC CASA does not accept checks or cash as payment for online purchases. Only the payment options listed above will be accepted.

3. Payment by credit card is subject to validation checks and authorization by the issuing entities. If the card issuer does not authorize payment, STOC CASA will not be held liable for any delay or non-delivery and may not enter into the Contract with the User.

Deliveries

1. Provided that the products purchased are available, STOC CASA will make its best efforts to ensure that, except in exceptional circumstances, the products listed in a

“Shipping Confirmation” are delivered to the User on the date indicated therein, or if there is no date indicated, within a maximum period of 30 days from the date of the “Order Receipt Confirmation”.

2. STOC CASA only ships on weekdays.
Therefore, neither weekends nor holidays are taken into account when estimating the delivery date of orders. In any case, estimated delivery dates are merely indicative.

3. Any delay in the dispatch of items, compared to the estimated dates presented, does not give the User the right to any compensation.

4. If, for any reason, STOC CASA is unable to make the delivery on the scheduled date, the User will be informed accordingly and will be given the option to keep the order by
extension of the delivery period or to cancel it for a full refund.

5. For the purposes of these Conditions, a "delivery" is deemed to have been made or a product is deemed to have been "delivered" upon signature of receipt on the delivery receipt at the agreed address.

6. Whenever possible, the order will be sent in a single shipment. However, STOC CASA reserves the right to split the order if a delay is expected for one of its parts or in case of unavailability. The User will always be notified of this possibility by sending a communication via email.

7. The User must inspect the packaging of the purchased item in order to check for any damage. If the shipping packaging is damaged, the claim must be made to the carrier on the shipping note or on the document provided to the User.
signature.

8. If, upon delivery, you find that the purchased product is damaged, you must not accept its delivery, which will be returned by the carrier.

9. The assembly of the items is not included in the delivery cost, so if you require this service you must contact STOC CASA in advance for more information.

10. If the carrier is unable to deliver the order, it will be returned to STOC CASA warehouses. The User will be left an explanatory note on how to reschedule the new delivery.

11. All sofas sold by STOC CASA are custom-made items, made to order, and therefore STOC CASA reserves the right not to accept returns or refunds. We advise our Customers to try out the sofa in our store at Av. Guerra Junqueiro 23B, Lisbon, and ask for a sample of the selected fabric.

Exchange and return policies

1. When concluding a Contract as a consumer, the User has the legally enshrined right to cancel the Contract within 14 days after its conclusion, without having to give any reason for his/her decision. The period of free cancellation expires 14 days after the date on which the User, or a third party - other than the carrier - designated by him/her, receives the goods in person, or, in the case of several goods in a single order delivered separately, 14 days after the date on which the User, or a third party - other than the carrier - designated by him/her, takes physical possession of the last product in the order.

2. To exercise the Right to Free Termination of the Contract, the User may notify STOC CASA, at the address of STOC CASA, with headquarters at Av. Guerra Junqueiro nº 23 – B, 1000-166 Lisbon, by contacting us through our contact form on the website or by informing us of your decision.
to terminate the Contract by means of an unequivocal statement (for example, a letter sent by post or email). The User may exercise his/her right of free termination by any means, and the use of any of the aforementioned means is not mandatory.

3. When terminating this Contract based on the Right of Free Termination, the User will be entitled to a refund of the amount paid for the products, without any undue delay and, in any case, within a maximum period of 14 days from the day on which we are informed of the decision to terminate this Contract.

4. In the event of opting for Free Termination of the Contract, the User is responsible for the cost of returning the goods, this cost being discounted from the refund to be made to the User.

5. Notwithstanding the above, we may withhold reimbursement until we have received the returned products.

6. The refund will be made using the same payment method used for the initial purchase.

7. The items must be returned by post, with the printed E-ticket attached to the Shipping Confirmation to the following address: STOC CASA ON-LINE, Av. Guerra Junqueiro nº 23 – B, 1000-166 Lisbon, or delivered to any STOC CASA store in Portugal, within a maximum period of 14 days from the date on which we are notified of the User's decision to terminate this Contract. The deadline will be deemed to have been met if the goods are returned before the end of the 14-day period.

8. The User has no contractual right to return the following products:

8.1. Customized items;

8.2. Sealed products that are not suitable for return for hygiene or safety reasons
health and whose packaging has been opened after delivery;

9. The contractual right to return products will apply exclusively to products that are returned in the same conditions in which they were received. No refund will be made if the product has been used beyond the mere opening of its packaging, or for products that are not in the same conditions as they were at the time they were delivered or when they have been damaged, so the User must take the necessary precautions while the products are in his/her possession.

10. The User must return the products using or including all of their original packaging, instructions and other documents accompanying the products.

11. In cases where, at the time of delivery, you consider that the product is not as stipulated in the Contract, you must contact our services within 5 working days, using our contact form, indicating the details of the product and the damage suffered. You must return the product accompanied by a printout of the e-ticket to the address indicated therein, or to any STOC CASA store in Portugal, and will subsequently be reimbursed for the amount corresponding to the order.

12. As legally established, instead of cancelling the contract (and consequent return of the goods and refund), the User may also opt for replacing the product or for an appropriate price reduction.

13. The refund of the price, replacement of the product, or appropriate reduction of the price paid will be carried out as quickly as possible and, in any case, within a maximum period of 30 days after the User's request for the replacement of the conformity of the good.

14. Amounts paid for products returned due to damage or defects will be refunded in full, including delivery costs related to sending the item and the costs of returning it later. The refund will always be made using the same payment method that was used to make the purchase.
15. All sofas sold by STOC CASA are custom-made items, made to order, and therefore STOC CASA reserves the right not to accept returns or refunds. We advise our Customers to try out the sofa in our store at Av. Guerra Junqueiro 23B, Lisbon, and ask for a sample of the selected fabric.

Guarantee

1. Under the terms of Decree-Law No. 67/2003, of April 8, with the amendments introduced by Decree-Law No. 84/2008, of May 21, all products sold by STOC CASA ON-LINE are covered by a guarantee of conformity of goods corresponding to a period of 2 years.

2. If the purchased product is defective or faulty, the User must report the situation to Customer Service, providing the order number and a description of the malfunction. The costs of returning or collecting items within the warranty period will be borne by STOC CASA, if the defect or fault is confirmed.

3. After STOC CASA receives the item, a technical check will be carried out and, if any lack of conformity is proven, the item will be repaired, replaced or returned with the corresponding
reimbursement.

4. If the technical inspection detects signs of misuse, and/or any problem that may have caused the product to be in poor condition (e.g. humidity, etc.), the User will be contacted, as the warranty will not be valid.
may be triggered.

Liability and Exclusions

1. STOC CASA's liability for any product purchased through the website www.stoccasa.com is limited exclusively to the respective purchase price.

2. STOC CASA cannot be held responsible for damages suffered by third parties resulting from the use of its products, nor as a result of their improper use.

3. STOC CASA rejects any type of liability for indirect losses or damages, which occur as a consequential effect of the main losses or damages, even if caused by the practice
unlawful, contractual or extra-contractual, including mere negligence, whether foreseeable or not, for example: loss of income or profits; loss of business; loss of results or contracts; loss of profits; loss of data or business hours.

4. Due to the open network nature of this website and the possibility of error in the storage and transmission of digital information, STOC CASA does not guarantee the accuracy and security of the information transmitted or obtained through it, unless expressly stated otherwise herein.

5. To the maximum extent permitted by law, STOC CASA does not assume any type of guarantee, without, however, this implying the exclusion of liability that cannot be legally excluded within the scope of consumer rights.

6. Nothing in this chapter prejudices the legal rights of the User, as a consumer, nor affects their Right to Terminate the Contract.

Intellectual Property and Copyright

1. The User acknowledges and accepts that the company names, brands and distinctive signs reproduced on the website www.stoccasa.com are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorisation from the owner of the brand.

2. In the same sense, all elements on the website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents and are the exclusive property of STOC CASA, or its suppliers, meaning that Users are prohibited from using the website or the information and/or materials contained therein, including reproduction, modification, distribution or republication.

Communication between the parties

1. Unless a special form is required in this Agreement, all communications between the parties must be in writing, by letter or email and sent to the addresses indicated.

2. STOC CASA will preferably contact the User by email or provide information by posting notices on this website. For contractual purposes, the User accepts this means of communication by electronic means and acknowledges that any contracts, notices, information and other communications that STOC CASA transmits to the User by electronic means satisfy the legal requirement that such communications be in writing.

3. Communications made in writing shall be considered to have been made on the date of their receipt or, if by e-mail, on the day of dispatch, and communications made by registered letter
with acknowledgement of receipt will be considered carried out on the date of signature of the respective notice or on the 5th working day following the date of registration.

4. For the purposes of carrying out citations and notifications within the scope of legal proceedings, STOC CASA agrees that the address stated in this contract is the one and the User agrees that the address indicated in his/her
registration, at the time of purchase.

5. Any change of address by the User, including email addresses, must be communicated to STOC CASA within 30 days following the change.

Force majeure reasons

1. STOC CASA shall not be liable for any failure to perform, or delay in performing, any obligation under the Contract that is due to an event beyond its reasonable control. A Force Majeure Event comprises any event, act or omission beyond the Seller's reasonable control and includes, in particular (but not exclusively), the following:

1.1 Strikes, lock-outs and other industrial actions;

1.2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of preparations for war;

1.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

1.4. Impossibility of using railways, sea, air, road or other public or private means of transport;

1.5. Impossibility of using public or private telecommunications networks;

1.6. Government laws, decrees, regulations or restrictions;

1.7. Any strikes, disruptions or accidents affecting relevant postal or transport services.

2. STOC CASA’s obligation to perform any contract shall be suspended for the duration of a Force Majeure Event and shall give rise to an extension of the respective term equivalent to that duration. STOC CASA shall make reasonable efforts to bring a Force Majeure Event to an end,
or to find a solution that allows the fulfillment of its contractual obligations despite its existence.

Right to unilateral change of conditions by the seller

1. STOC CASA has the right to change these Conditions at any time. The User is subject to the principles and terms in force on the date of his/her order, unless the law or competent authority imposes any change to them, such changes being applicable to orders already placed.

Alternative dispute resolution

1. If, as a consumer, you consider that your rights have been violated, you may send your complaint to the email address online@stoccasa.com in order to seek an out-of-court settlement. In this regard, if the transaction between you and our company was concluded through our Website, we inform you – in accordance with EU Regulation No. 524/2013 – that you have the right to attempt to resolve any dispute out-of-court by accessing the online dispute resolution platform, at the email address
http://ec.europa.eu/consumers/odr/ .

2. You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, via the website www.consumidor.pt .

3. STOC CASA does not have a policy of adhering to arbitrations facilitated by these entities and will verify, on a case-by-case basis, the best alternative for resolving the dispute, always taking into account consumer rights.

Applicable law and jurisdiction

1. For any divergence arising in the contractual relations between the Parties, Portuguese legislation will apply.

2. Any issue or dispute arising from the application, interpretation, integration or execution of this Agreement, when it cannot be resolved by agreement of the parties, will be submitted to the jurisdiction of the district of Lisbon, with express waiver of any other.

Terms and Conditions

Introduction

Use of our website

By using this Website and placing orders through it, the User acknowledges that:

Ordering process